Privacy policy

Last updated: 22nd July 2024

We may collect and process the following personal information about you:

• Name
• Company name
• Email
• Telephone number
• Internet Protocol (IP) address
• Web browser type and version
• Operating system and platform
• Time-zone and location
• Usage of the Site, including (but not limited to): page(s) visited, time spent on page(s), interactions (scrolling, clicks and mouse-overs) and referring website(s)

We will use the information that we collect about you for the following purposes:

• Marketing/Promotional
• Customer feedback collection
• Support
• Administration
• Managing customer orders
• User to user comments
• Dispute resolution

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which you grant consent unless we are required to do otherwise by law.

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

Analytics
We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following:

(1) to comply with applicable law, regulation, court order or other legal process;

(2) to enforce your agreements with us, including this Privacy Policy; or

(3) to respond to claims that your use of the Site violates any third-party rights.

If the Site or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

We will retain your personal information with us for for 12 months or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting (in accordance with applicable law) or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. If you wish to exercise these rights, please contact us as set out at the end of this Privacy Policy.

We will respond to such queries within 30 days and will address your concerns in accordance with applicable law. Occasionally it could take us longer, if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You will not have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Our Site may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Site. We strongly advise you to review the privacy policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party websites or services.

If you have any queries or concerns, or would like to raise a complaint about the processing of your information that is held by us, you may contact us as follows:

By post: Go Easy Read, 23 Avenue Road, Frome, Somerset BA11 1RP, United Kingdom.

By email: ku.oc1726695587.daer1726695587ysaeo1726695587g@oll1726695587eh1726695587